At Fixxly, we prioritize the speed of your trade operations. We understand that every minute counts on a job site, and our delivery infrastructure is designed to ensure your materials arrive exactly when they are needed.
01Order Processing and Confirmation
We aim to confirm and dispatch all orders within 20 minutes of receipt. Once dispatched, you will receive an immediate notification via the app or WhatsApp.
02Delivery Timeframes
Velobrix operates a hub-and-spoke model through a network of Dark Stores to guarantee rapid fulfillment.
- Express Delivery: For locations within our primary service radius (approx. 6 km), we offer delivery TATs of 30 minutes, 60 minutes, or 120 minutes depending on the specific category assigned to your zone.
- Out-of-Zone Delivery: Customers located outside of our immediate Dark Store radius will still be served with an extended SLA.
- Service Hours: Standard deliveries are made between 8:00 AM and 8:00 PM on all business days. Orders placed outside these hours will be prioritized for the next morning.
03Shipping and Handling Charges
We utilize a differential pricing model for shipping and handling. Fees are calculated dynamically based on your total order volume and the specific logistics requirements of the items.
Order Volume / Category
Shipping Fee
Handling Fee
Standard Order Volume
₹99
₹49
Order Volume more than ₹10k
Waived off
Waived off
Bulky / Volumetric Items
₹199
₹99
Final shipping costs are displayed transparently at checkout before payment is finalized.
04Tracking Your Order
- App Users: Real-time tracking is available directly within the Fixxly application dashboard.
- Web/WhatsApp Users: You will receive a live tracking link via WhatsApp once your order is out for delivery, providing real-time visibility of your rider’s location.
05Undeliverable Packages
If a package is undeliverable due to an incorrect address or the site being inaccessible, our Customer Success team will attempt to contact you for verification. A re-delivery fee may apply for subsequent attempts.
06Contact Us
For any queries regarding your delivery or our shipping protocols, please reach out to our Customer Success team:
- Email: care@fixxly.in
- Whatsapp: +916364243131
Office Address: Fixxly Private Limited, Beginest, Suite 42, 4th Floor, Mantri Junction, JP Nagar, Bengaluru.
