01Returns & Replacements
You must report issues within 24 hours of delivery. Returns are only accepted for quality defects, damages, or incorrect/missing items. Items must be unopened, unused, and in original packaging.
Note: We do not accept returns for "change of mind" or ordering errors.
02Cancellations & Refunds
Cancel for free before packing. We do not allow cancellation post dispatched.
If we cancel due to stock or logistics, you will receive a full refund. Approved refunds are processed by Velobrix, the seller of the products, within 3 (three) business days to your original payment source, or, at your option, as Fixxly Credits (a platform store-credit facility funded by Velobrix).
03Key Rules & Exclusions
Custom-mixed paints, cut materials (cables/pipes), opened bulk goods, and used PPE are non-returnable. To claim a defect, provide 7-8 clear photos and an unboxing video as evidence. Failed deliveries due to user unavailability may forfeit delivery fees or incur a 20% restocking fee.
04Need Help?
Email care@fixxly.in
Whatsapp: +916364243131
